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Info4Impact: Do Your Customers Really Trust You?

  • 19 Jan 2018
  • 12:00 PM - 1:30 PM
  • Regus Business Centre (Floor 13), Purdy's Wharf, Tower I, 1959 Upper Water Street Halifax, NS B3J 3N2

Registration

  • (HST Included)

Registration is closed

Do Your Customers Really Trust You? 
How do you know?

Establish a culture of trust and see the measurable impact it can have on your business. Trust is manageable and quantifiable; it can lead to increased sales, more client referrals, positive client engagements and business growth. When we think of trust, we know it’s at the heart of every relationship, and we know it’s vital – but what are we doing to actively build and maintain it with our customers?

In this 90-minute Info4Impact discover how to identify fault lines within your organization, and uncover what your customers won’t tell you. Combining research, case studies, and reflections of leading business figures, facilitator Natalie Doyle Oldfield will show you how to take a proactive approach to your client relationships.

With over 20 years in the tech sector as a Chief Marketing Officer, and now a published author and trust authority, Natalie will inspire you to create an action plan that enables every person in your company to play their unique role in your clients experience. Walk away with practical tips and leave motivated to put new policies in place to impact your business.

After this Info4Impact, you will:

  • Know how to discover what customers are saying about you when you are not listening
  • Learn how to build strong customer relationships
  • Realize the importance of keeping your word and the power of promise
  • Understand the decision making process that every customer goes through before deciding to trust you

Special thank you to our event sponsor Regus!

* A light lunch will be provided.

The Facilitator

Natalie Doyle Oldfield is a trust authority, consultant and keynote speaker who works with companies to grow their business and build customer loyalty. A former Chief Marketing Officer, she is the author of The Power of Trust: How Top Companies Build, Manage and Protect It, creator of the Client Trust IndexTM, and launched an online program on Becoming a Trusted Advisor. Natalie was named a 2017 Top Thought Leader in Trust by Trust Across America.




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