We often talk about the need to embrace new technologies, but this time we’re talking about mastering a classic – the phone. Leverage your communications skills to increase sales, improve customer service, market your business, and engage with your stakeholders.
Known for her expertise in communications, Mary Jane Copps, otherwise known as The Phone Lady, will teach you the skills you need to maximize their success on the phone and in business. Have you or your team ever spoken with customers, funders or investors and fumbled with getting your ideas across? She can help!
The art of talking on the phone is quickly becoming an elite skill – make sure you and your team know how, when and why you need to pick up the phone, and make that call.
In this half-day session, you will learn how to:
- Leave messages that get returned
- Avoid the three main challenges to phone communication
- Have inspiring conversations with prospects
- Responding to objections
- Securing appointments
- ...and more
Afterwards stay for lunch (included), network and discuss in a friendly community setting what you’ve learned.
The Phone Lady
Mary Jane Copps embraced her alter ego – The Phone Lady – in 2006 and she has worked with over 400 clients training over 10,000 individuals how to communicate more effectively on the telephone.
Mary Jane has been profiled as a communications expert by the Wall Street Journal, National Post, The Globe & Mail, CBC, CTV, Global as well as other publications, television and radio outlets throughout North America (including a very silly skit on This Hour Has 22 Minutes!). She is also the author of: The Phone Book: Essential Telephone Communication Skills and writes a weekly blog on all things … phone!
In May 2016, Mary Jane was awarded the national BDC Mentorship Award through Futurpreneur Canada for her work with young entrepreneurs, helping them grow their businesses and maximize their impact on the economic growth of Atlantic Canada.